Fulfillment Policy
At Certus Eventus Ltd, we are committed to delivering high-quality digital consultation
services tailored to meet your unique needs. This Fulfillment Policy outlines the terms and
conditions related to the delivery, cancellation, and refund of our services.
1. Service Fulfillment
- Nature of Services: Our offerings consist of digital consultations provided via video calls,
phone calls, or written reports, depending on the service selected.
- Scheduling: Upon purchase, clients will receive an email confirmation with scheduling
options or a direct booking link to choose a suitable time for their consultation.
- Delivery Timeline: Services are typically fulfilled within [7 business days] of booking,
unless otherwise specified or agreed upon.
- Technical Requirements: Clients are responsible for ensuring they have access to the
necessary technology (e.g., stable internet connection, Zoom, email access) for participation
in the consultation.
2. Cancellation Policy
- Client Cancellations: Clients may cancel or reschedule a consultation up to 24 hours in
advance at no charge. To cancel or reschedule, please use the provided scheduling link or
contact us at privacy@certuseventus.com.
- Late Cancellations or No-Shows: Cancellations made less than 24 hours before the
scheduled time and no-shows will not be eligible for a refund or rescheduling. We reserve
the right to consider exceptions for emergency situations on a case-by-case basis.
3. Refund Policy
Due to the nature of digital consultation services—where time and expertise are reserved
specifically for you—our refund policy is as follows:
- Refund Eligibility:
- A full refund will be issued if a cancellation is made at least 24 hours in advance
of the scheduled consultation.
- If we are unable to deliver the consultation service due to unforeseen circumstances
on our end, clients will be offered either a full refund or the option to reschedule at
no additional cost.
- Non-Refundable Situations:
- Refunds will not be granted for no-shows or late cancellations (within 24 hours of
the appointment).
- Once a consultation has been completed, no refunds will be provided, as the value
has already been delivered.
- Customized Services:
- For services involving custom reports, written feedback, or strategy plans, refunds
are not available once work has begun.
4. Modifications and Rescheduling
We understand that plans can change. If you need to reschedule, please do so via your booking link
or by contacting us directly. We will make every effort to accommodate your preferred timeslot.
5. Contact Information
If you have any questions about this policy or need assistance with your appointment, please contact
us at: privacy@certuseventus.com